QUALITY & PRODUCTIVITY IMPROVEMENT
Organizations derive success from consistent level of performance and profitability. Profitability is driven by increasing revenues and efficient operations. Quality & Productivity improvement are the key ingredients to efficient operations. Quality ensures delivery to customer satisfaction while productivity ensure efficiency in delivery. We work with organizations in managing both quality and productivity simultaneously to ensure consistent improvement in business performance indicators.
ISO Management Systems
International Organization for Standardization (ISO) has been issuing Management System Standards encapsulating the best practices in business system management since 1987. There are various Management System standards for different applications viz. ISO 9001 (Quality), ISO 14001 (Environment), ISO 45001 (Health and Safety), ISO 27001 (Information Security), ISO 20000-1(IT Service Management), ISO 50001 (Energy Management), ISO 55001 (Asset Management) and so on. The new High-Level Structure (HLS) of the Standard based on the PDCA model provides organizations with a model for business performance management. Organizations have been using these standards for third party certification for many years. But now they can use these standards to strengthen their business management systems and improve performance.
Business Excellence is developing and strengthening the management systems and business processes of an organization to improve performance and create value for stakeholders. Since the introduction of the Malcolm Baldrige Award by the US in 1987, there have been interest in embarking on the business excellence journey. Many organizations, large and small, have adopted the principles and self-assessment practices within their organizations, and have seen significant benefits even when they have not won an award. India has many examples of corporates reaping benefits out of implementing CII-EXIM Business Excellence Award, IMC Ramkrishna Bajaj National Quality Award, Deming Prize and many others. For all of them it has been a journey of self-discovery and transformation aligned with their values and business ethic.
Lean Thinking caught the imagination of the world when the book “The Machine That Changed the World” was published in 1991. The story of how simple and effective production practices helped Toyota become the #1 automobile company in the world has since been told and retold in multiple forums. Many corporations in India and across the world have embraced the teachings of Toyota to improve efficiency and effectiveness of their operations. Lean techniques also help drive engagement of people at all levels towards a “customer value-focused” organization.